FAQ
What is your return policy?
You can return unworn items with their tags within 14 days of delivery. Contact us first and we'll send instructions. Return shipping is on you unless the item arrived defective or wasn't what you ordered, in which case it's on us. Full details are in our Refund policy.
What payment methods do you accept?
All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. Checkout is secure and encrypted.
Can I change or cancel my order?
Contact us within 12 hours of placing it and we'll do our best. Once an order has been processed, changes may not be possible.
Do you ship internationally?
Yes, to 40 countries: the European Union, the United Kingdom, Canada, Australia, Japan, South Korea, Taiwan, Hong Kong, Singapore, Malaysia, Thailand, the Philippines, Vietnam and Indonesia. A few items ship to the US only. Import duties or VAT may be collected by the carrier on delivery.
How long does delivery take?
Orders are processed in 1–3 business days, and most arrive 7–14 business days after dispatch. Orders with several items may arrive in separate parcels. We don't offer expedited shipping at the moment.
Do you offer free shipping?
Always, within the United States. International orders ship for $9.95, or free on orders of $150 or more.
Can I track my order?
Yes. You'll get a tracking number by email when your order ships, and you can follow it on our Track your order page.
How do I find my size?
Each product lists its measurements (and many include a size chart in the photos). Not sure? Email us before you order and we'll help.